Last updated: September 2026
VOKEL ("we", "us", "our") provides an AI-powered quoting platform for UK tradespeople. This policy explains what personal data we collect, why, and how we handle it.
When you sign up and use VOKEL, we collect: your email address, business name, your name, phone number, business address, trade type, VAT details, and payment information (processed securely by Stripe — we never store your card details ourselves). We also store the quote and customer data you enter, including your customers' names, addresses, and email addresses.
When you use voice input, your recording is sent to OpenAI for transcription and immediately converted to text. We do not permanently store audio recordings after transcription.
We use your data to provide the VOKEL service: generating quotes, sending emails on your behalf, processing payments, and improving the product. We do not sell your data to third parties.
We use trusted service providers to run VOKEL: Stripe (payments), Supabase (database and authentication), Vercel (hosting), Resend (email delivery), Anthropic and OpenAI (AI processing for quote drafting, transcription, and logo generation). Each of these providers processes data only as needed to provide their service to us.
Under UK GDPR, you have the right to access, correct, or delete your personal data, and to request a copy of what we hold. To do so, contact us via the Contact page in the app.
We retain your data for as long as your account is active. If you cancel your subscription, your data remains accessible unless you request deletion.
Questions about this policy can be sent via the Contact/Feedback option within the VOKEL app.